Worried about landline changes?

BT has launched a new campaign to raise awareness of the UK’s move from analogue to digital landlines – and to spotlight the help available for customers who may need extra support.

With the full switch to digital landlines due by January 2027, BT is ramping up the rollout of Digital Voice – its new home phone service delivered over broadband, offering crystal-clear calls and built-in protection against scam and nuisance calls. Almost three million customers across the UK have already made the switch to Digital Voice, helping to future-proof their communications and ensure they’re ready for a more connected, digital future.

The new campaign is designed to reassure customers that, for most, switching to a digital landline is simple – whilst also helping those with additional needs, or their loved ones, to understand what support is available to them and how they can make the move with confidence.

Publicity is highlighting how Digital Voice features like Enhanced Call Protect – which blocks over 17,000 scam calls every day – can offer extra peace of mind, particularly for older or more vulnerable people.

For most people, it’s as easy as plugging your phone into your broadband router, and you’re good to go.  BT is supporting its customers through the change.

Recognising that some customers may require additional support, BT's latest regional rollout is focused on ensuring help is available for those who need it most. From late-spring, vulnerable customers will begin making the switch to Digital Voice, supported by free in-home visits from engineers and battery backup units to keep them connected during power cuts.

Rollout is schedule for vulnerable customers during Autumn 2025 for South East England.

BT is working closely with local authorities, telecare providers and community organisations to deliver the right support, in the right places, at the right time.

For those without broadband, BT will provide a dedicated landline service, requiring no new equipment or engineer visit. This will ensure these customers can continue using their landline in the same way they do today until 2030. 

For most households, the switch to Digital Voice is as easy as plugging a phone into the broadband router instead of the wall socket. Over 99% of handsets already work with Digital Voice.

All customers will receive at least four weeks’ notice before any change. Those who feel they need extra support are encouraged to register via https://my.bt.com/s/apps/appsselfserve/index.html?#/profile-impairment

To learn more or request support visit https://www.bt.com/connected-togetheror call BT’s customer care team.